Nov 10, 2024
1 min read
Article
Disputes & Protection
What to do if something goes wrong and how HobbyDeal helps.
When to Open a Dispute
- Item not received after expected delivery window
- Item not as described (damage, wrong edition, counterfeit concerns)
- Payment or refund issues
How Disputes Work
- Open a dispute from the order page.
- Provide evidence: photos, messages, tracking.
- Our team reviews and may request more info.
- Resolution: replacement, partial refund, full refund, or return.
Prevention
- Keep all communication on-platform.
- Use tracked and insured shipping for valuable items.
- Document the packaging process with photos for expensive orders.
Related Articles
Trading Overview
How trading works on HobbyDeal: discovery, offers, escrow-like flow, shipping, and reviews.
Offers and Trades
Create, counter, and accept offers—cash, trade, or mixed deals.
Shipping & Delivery
Recommended packing, labels, tracking, and delivery confirmations.
Reputation & Reviews
How ratings work and tips to maintain a high score.
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